Returns Policy

All returns require a fully completed, submitted, and Star Advertising accepted "Return Request Form". All L.O.W. products are quality tested and inspected before delivery. Customers may return unopened and unused products within 7 days of product arrival date. Customer is responsible for shipping and a 15% inspection & restocking fee is charged. If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. Once you do this, you will then be contacted by a Star Advertising employee within 2 business days. If you have any questions, please email starpro1@frontier.com No returns (for any reason) are accepted on custom orders (air dancers, flags, giant inflatables, banners, sidewalk signs, inserts, etc).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Custom Product Return Policy:

Under NO circumstance are returns accepted for any custom made product. This includes custom Air Dancers, custom Feather Flags, custom giant inflatables, custom banners, custom tablecloths, custom sidewalk signs, custom inserts, custom pop up tents, custom LED pillars, custom inflatable costumes, and all other Star Advertising custom made products.

Our hardworking design staff spends hours designing high quality custom advertising products that work! When a customer orders a custom product, our staff, creates the concept, designs the layout, and generates all the files needed for production. Then the order is sent to our production team where more of our staff spend hours setting up our machinery, adjusting printing presses, and tweaking designs so that each custom product produced is perfect and will allow add value to the business or event the product is for.

We take great pride in producing high quality, effective, and innovative custom products. If we allow for orders to be cancelled in the middle of the process, we will not be able to sustainably design and produce the high quality custom advertising products that we do.


Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.  Please call us if you need any specific information. 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.