Star Advertising Frequently Asked Questions.  Please browse our Frequently asked questions page below. 

 

1.    How To Check The Status of My Order

2.    Does Star Advertising Sell Fan Blades Only?

3.    Fan Blade Replacement Instructions

4.    Air Dancer LED Light Kit Instructions
5.    Shipping Times - How Long Does It Take To Ship?

6.    Blower Warranty

7.    Air Dancer Warranty

8.    Custom Air Dancers - Order Instructions

9.    Custom Giant Inflatable Characters - Order Instructions

10.  Air Dancer Materials Specifications

11.  Click to View All Air Dancer Products

12.  Blower Switch Replacement Installation Instructions
13.  How To Use Air Dancers Most Effectively 

14.  How Do I Setup My Giant Inflatable

15.  My Credit Card Was Billed by Go Big Advertising

16.  I Ordered A Custom Air Dancer Set and Received The Blower, But Not The Custom Air Dancer

17.  How Do I Assemble My Feather Flag And Pole Set?

18.  Do I Need A Ground Spike Pole Set or X Stand Pole Set For My Feather Flag?

19.  What Are The Electrical Specs of My Blower?
20.  Is There A Water-Resistant Air Dancer Blower?
21.  Can I Clean or Wash my Air Dancer?

22. What Material is my Air Dancer Made Of?

23. Do We Do Rentals?

24. Do We Offer Reseller Accounts?

25. Do We Carry Replacement Fan Blades?

26. How Long Do Custom Designs Take?

27. What Size Blower Fits My Air Dancer? 

28. Do We Ship To Canada?

29. Do We Offer Expedited Shipping?

30. What Forms Of Payment Do We Accept?

31. What Is The Expected Lifetime Of My Air Dancer? 
32. Exact Pantone Or PMS Color?

33. Fraudulent Order Prevention Policy?

1. How Do I Check The Status Of My Order?: 

You will receive an email directly from UPS with your tracking information when your order ships.   If you have placed an order online or over the phone, please wait the full 2 business days for your order to ship.  If it has been over 2 business days from the time of order and you have still not received your tracking information, first, check your spam folder for the email from UPS.  Often times, tracking info emails can be auto placed into spam folders.  If still no tracking information has been receive, please email us at sales@gobigadvertising.com (please reference your order number and the name the order was placed under). We will respond to your email with tracking information immediately.  

2. My Blower Fan Blade Broke - Does Star Advertising Sell Just the Fan Blade For the Blower?: 

Yes, we do.  We actually carry this replacement part in stock.  Here is a link to the product page where you can purchase directly.   You can also view full installation instructions.

3. Fan Blade Replacement instructions: 
Below are fan blade assembly instructions, you can also click here for an instruction sheet that includes photos. 

A) Make sure you have the necessary parts

• 1 Male circular plastic cup.
• 1 Female circular plastic cup.
• 3 fan blades
• 3 long Bolts
• 3 short Bolts
• 6 nuts
• 6 washers.

B)  Snap into place 3 fan blades spread out equally around the Male circular cup. Then place the Female circular cup on top. Note: Make sure to view old blade to make sure the fan blades are pointed in the correct direction. 

C)  Insert Black center piece through the outside of the Female circular cup. 

D)  Insert Long bolts through the holes located on the outside of the Male circular cup. 

E)  Insert Short bolts through the holes located on the outside of the Female circular cup. 

F)  Place washers on the end of the bolts. 

G) Place nuts on the end of the bolts. 

H) Tighten nuts. 

I)  View the instructions attached for the installation onto the blower. 

4. Air Dancer LED Light Kit Instructions:

Install Instructions:

The LED Light kit attaches to the top grating of the blower. The appropriate hardware for attachment is provided in the packaging.

Inside your light kit box should be 2 clamps (7/16 in. to 29/32 in.) These clamps screws and unscrews with a regular flathead screwdriver. Unscrew the clamp with your flathead screwdriver, once the clamp is open insert one end of the clamp through the grill of your blower. Once you have inserted one end through the grill of the blower, press together so that both ends of the clamp meet and slip one end into the open slit of the clamp. After both ends meet and you have inserted the opposite end into the slit of the clamp, screw clamp until tightened securely so your light is fastened upright to the grate of your blower. 

5. How Long Does My Order Take To Ship?: 

Orders are shipped within 2 business days.  All orders ship UPS ground unless otherwise specified or shipping has been upgraded.   If orders delivery date is urgent please add the details of the rush needed in the "notes" section of the checkout form.  You can also call us at (800) 402-0989 or email us at sales@gobigadvertising.com to inform us of the rush.  Please reference your order ID or Invoice number. 

6. Whats The Warranty On Star Advertising Blowers?: 

Click Here to view the full Star Advertising blower warranty.  All warranty information can be found at this link.  

7. What's The Warranty On Star Advertising Air Dancer Attachments?: 

Click Here to view the full Star Advertising blank Air Dancer warranty.  All air dancer attachment warranty information can be found at this link.   

8. How to Order a Custom Air Dancer: 

First search all of our listed custom air dancers.  If you find the one your looking for, please purchase directly from the site.  Remember we can create any custom air dancer and put any custom lettering and any logo onto any air dancer.  So if you don't find the custom air dancer your looking for, call us (425) 908-7934 We'll get you a quick quote and be able to do some computer generated mockup drafts of your desired custom air dancer.  You can also just click the chat button located in the top right corner of all the pages on the www.lookourway.com site.   We're happy to talk to you about your custom air dancer project. 

9. How to Order a Custom Giant Inflatable Character: 

This is the same process as ordering custom air dancers.  First, search all of our listed giant inflatables.  If you find the one your looking for, please purchase directly from the site.  Remember we can create any custom giant inflatable character, so if you don't find the character you're looking for, call us at (425) 908-7934  We'll get you a quick quote and after payment has been made we'll be able to do some computer generated mockup drafts of your custom giant inflatable.  You can also just click the chat button located in the bottom right corner of all the pages on the www.Gobigadvertising.com site to talk to one of our inflatable designers.   We're happy to talk to you about your custom giant inflatable project.  

10. What are Star Advertising  Brand Air Dancers Constructed With: 

Go Big Advertising brand air dancers are constructed with high strength polyamide nylon silk with added tarpaulin. The added tarpaulin brings added flex properties that ensure a longer lasting and more flexible rip-proof product.  The special formula of air dancer material used by Star Advertising brand inflatables has been formulated by over 5 years of experimentation and constant improvement to our existing material.  We publish the material make-up of our air dancers without fear of imposters, because we know it's just too expensive for others to use.  The material has been specially formulated for Star  Advertising and no other company can create this high quality material at a cost effective rate.  Star Advertising air dancers are simply the best value, best style, and best performance. 

11. Click Below to View All Air Dancer Products:   

  

12. Blower Switch Replacement Instructions: 

        

13. How To Most Effectively Use My Air Dancer: 

Be sure to utilize the air dancer or advertising product to it's fullest potential.  We recommend finding a safe, open, and accessible area to setup the advertising inflatable.  To continually re-attract new customers, we recommend that the air dancer is moved to different locations regularly. In addition, it is extremely effective to keep on-hand, several different color or message air dancers and to constantly rotate them into use, so passer-by-ers will have something new and different to be attracted to.  Lastly, having an old or dirty air dancer displayed in front of a retail location, does not give the best impression of the business.  We recommend to keep the air dancer clean and to continually re-order to ensure you have the cleanest, best looking product on display in front of your retail location.  

14. How Do I Setup & Take Down My Giant Inflatable:  

Visit this link for PDF instructions:

15. My Credit Card Was Billed By Go Big Advertising:  

All purchases made from www.gobigadvertising.com will show up on credit card statements as Star Advertising. If you are inquiring about a credit card charge from this merchants name, please compare your emailed receipt for the order placed on www.gobigadvertising.com to the charge on your credit card statement.  They are the same.  

16.  I Ordered A Custom Air Dancer Set and Only Received The Blower, But Not The Custom Air Dancer Yet:

To expedite the process of receiving your custom air dancer and blower, we ship the air dancer blower out via UPS Ground as soon as the order comes in. The inflatable sky dancer blower box weights 42 pounds and it rarely makes sense to pay the extra money to ship it any faster. Because the custom air dancer by itself is so light weight, we are able to express ship it to the customer upon completion, allowing us to deliver on customer orders sin less than two weeks. Don't be alarmed when your custom air dancer is not in the sky dancer blower box, it will be there shortly. Thank you for shopping with Star Advertising We really appreciate your business and look forward to helping you generate attention.

17.  How Do I Assemble My Feather Flag And Pole Set?

• 5ft Feather Flag Assembly Instructions
• 12ft Feather Flag Assembly Instructions

Inside the box you will receive 3 straight poles of different widths, an arched pole (arch pole can come in 2 pieces), and either a ground spike or X stand.

The easy way to assemble the feather flag pole set is to know the straight poles get progressively more narrow the higher up they get. Start with the the straight pole that has the largest width and place this at the bottom. Then assemble the next widest by connecting it to the base, and finally the most narrow pole will be at the very top.

Take the side of the flag that contains the sleeve that runs down the entire side. Slide this into the very top and thread it all the way down to the bottom. Once you have the 4 piece pole and flag connected, insert this completed piece into either the ground spike or X stand and you're ready to go. Watch the customers roll in!

18.  Do I Need A Ground Spike Pole Set or X Stand Pole Set For My Feather Flag?

Before you make your purchase, you should evaluate where you feather flag is going to be set up. If you are going to place your feather flag and pole set on grass, or dirt, you will want the pole set with the ground spike. The product stabs into the ground up to 18 inches to keep the flag securely fluttering in the wind.

If you are planning on use the feather flag on concrete, indoors, or a solid dirt base, we recommend the X stand. This heavy duty and wide base is designed strong enough to withstand the conditions on its own.

In the rare occasion you need to mount the poles on a fence or on the side of a building, please give us a call as we have a limited number of other mounting pieces available. Contact Star Advertising at (425) 908-7934

19.  What Are The Electrical Specs of My Air Dancer Blower?

• 12" Diameter Air Dancer Blower - Running Amps Drawn (5.8) - Start Amps Drawn (13.37)
• 12" Diameter Weather-Resistant Air Dancer Blower - Running Amps Drawn (3.68) - Start Amps Drawn (11.16)
• 18" Diameter Air Dancer Blower - Running Amps Drawn (7.5) - Start Amps Drawn (24.49)
• 18" Diameter Weather-Resistant Air Dancer Blower - Running Amps Drawn (6.2) - Start Amps Drawn (22.38)

20.  Is there a water resistant Air Dancer blower?

Yes, Star Advertising has specially designed the all-new 12" diameter & 18" diameter Air Dancer blower models, with all the electrical components fully enclosed and sealed.  In addition, these water-resistant blowers use only aluminum, zinc, and stainless steel fixtures and hardware to avoid any rust or corrosion from exposure to moisture.  These new water resistant Air Dancer blowers are ideal for farm use, night time use, winter time use, and use in humid environments.  Click the links below to the specific product pages.  In addition, watch the water resistant blower video to see a summary of the new products.

• 12" Diameter Weather-Proof Air Dancer Blower
• 18" Diameter Weather-Proof Air Dancer Blower

 

21.  Can I Clean or Wash my Air Dancer?

Yes, you can wash your air dancer using cold water and only in a front loading washing machine. Make sure it is a front loading, not a top loading washing machine though. The air dancers can potentially get tangled in the older top loading models, so we do not recommend using those.  Use a very small amount of mild (non-bleach) detergent to avoid any discoloration or fading.  You also can hand wash your Air Dancer in mild soap and water.  Do not machine dry your air dancer, hang dry it only.

22.  What Material is my Air Dancer Made Of?

Star Advertising Air Dancers are made of a non-rip nylon based material with added tarpaulin. This allows the Air Dancers to have a bit of flex ensuring better dancing motion and longer life. 

23.  How Much Power Does My Air Dancer Consume?

The 18in diameter air dancer blower uses only 7.5 amps. The 12in diameter blower requires only 5.8 amps to power.

24.  Is It Possible to Run My Air Dancer Off Of A Generator?

Yes, absolutely. If you are to far away from a standard outlet, you can use a generator to power your Air Dancer. Both gas or propane generators can be used. The 18in blower draws 7.5 amps and the 12in diameter blower draws 5.8 amps.

25.  Is It Possible to Run My Air Dancer Off Of A Generator?

You can run your Air Dancer more than 8 hours a day. The amount of use and weather conditions will determine how long the air dancer will last, but the Air Dancer is designed to be used all day without any concern.

26.  Can I Use My Air Dancer In The Rain?

Only certain models of Star Advertising Air Dancer blowers can be used in the rain. BE CAREFUL, and ensure you're using the Weather-Resistant Blower models, before use in the rain or times of moisture.  If you plan to have your Air Dancer out in the rain, we recommend the Star Advertising Weather-Resistant Blower. The commercial grade motor is rated IP44, which means the unit can handle water splashing from all angles (Check out this video to see the Star Advertising water resistant blower in the most extreme conditions

27.  Can I Use My Air Dancer In The Snow?

Yes, the air dancer can be used in the snow.  Similar to the rainy conditions though, you need to be careful with your blower motor. We suggest the water/weather resistant motor so you can put our your Air Dancer and not worry.  

28.  What Is My Air Dancers Warranty?

All Air Dancers include a 90 day warranty against manufacturing defects. All Air Dancer motors include a one year warranty. The non-water resistant motors are not covered under warranty if damage occurs due to water damage. 

 29. Do We Do Rentals?

No, our products are for purchase only. Pricing for our Air Dancers are discounted off retail pricing. It would be more beneficial to purchase our Air Dancers rather than rent them, often times renting them cost the same as purchasing the product.

30. Do We Offer Reseller Accounts?

If you are interested in becoming a reseller or want to find out more information how to become a reseller. Please contact us @starpro1@frontier.com  or give us a call (425) 908-7934

31. Do We Carry Replacement Fan Blades?

Yes we carry replacement fan blades. Our replacement fan blades only fit Go Big Advertising branded blowers. We guarantee our air dancer blowers are the best on the market. We receive many phone calls asking if we have replacement fan blades for other branded blowers and our fan blades only fit our brand. It’s safe to say you should carry our blower for your Air Dancer!

32. How Long Do Custom Designs Take?

All custom designs take up to two weeks to arrive to your door, after approval of mock-up design. Please keep in mind of deadlines in order to account for arrival of your custom Air Dancer.

33.  What Size Blower Fits My Air Dancer?

9” diameter blower fits a 6FT Air Dancer 
12” diameter blower fits a 10FT Air Dancer 
18” diameter blower fits a 20FT Air Dancer

34. Do We Ship To Canada?

Yes, for all orders shipping to Canada please call us (425) 908-7934

 35. Do We Offer Expedited Shipping?

Yes, to place an order with expedited shipping please give us a call (425) 908-7934

 36. What Forms Of Payment Do We Accept?

We accept all major credit card companies such as: American Express, Discover, MasterCard and Visa. We don’t accept Money orders, checks or POs.

 37. What Is The Expected Lifetime Of My Air Dancer?

Our Air Dancers are all made out with high strength polyamide nylon silk with added tarpaulin. The lifetime depends on environment and weather conditions, so you can expect the highest quality and lifetime from our Air Dancers. Our Air Dancers are all made out with high strength polyamide nylon silk with added tarpaulin. The lifetime depends on environment and weather conditions, so you can expect the highest quality and lifetime from our Air Dancers.

38. Can you make a custom air dancer to an exact Pantone or PMS color?

Yes, for all colors not listed on our website please contact (425) 908-7934 us for a quote.

 

39. Fraudulent Order Prevention & Order Screening Policy

Star Advertising has input several security parameters in place about any suspicious transactions that could potentially be fraudulent or placed using a stolen credit card. Star Advertising reserves the right to request additional verification to validate the authenticity of online orders. Star Advertising may ask for a current, government issued photo ID, before releasing the shipment of the order. We have this policy in place to ensure the ultimate security for our customers..