All returns require a fully completed, submitted, and Star Advertising Inc. accepted "Return Request Form". All L.O.W. products are quality tested and inspected before delivery. Customers may return unopened and unused products within 7 days of product arrival date. Customer is responsible for shipping and a 15% inspecition & restocking fee is charged. Email firstname.lastname@example.org for all returns. No returns (for any reason) are accepted on custom orders (air dancers, flags, giant inflatables, banners, sidewalk signs, inserts, etc).